Virgin Media Broadband
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@JAC said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@JAC said in Virgin Media Broadband:
What about buying a hub online? Would that resolve the issue?
No, I don’t think so. I very much doubt it’s the hub. If you are experiencing disconnects, it would be beneficial to understand if this is the Wifi or the internet connection itself.
Thanks mate. Seemed to cut off on phone and laptop earlier.
Ordered power line adapters, ethernet cable & ethernet adapter for laptop, can’t take any more of it disconnections 🤪🤪🤪.
@JAC Probably a wise choice
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@phenomlab said in Virgin Media Broadband:
@JAC Probably a wise choice
Everything up to date, drivers up to date etc. Definitely a wise choice, it will provide the answer.
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@phenomlab said in Virgin Media Broadband:
@JAC Probably a wise choice
Everything up to date, drivers up to date etc. Definitely a wise choice, it will provide the answer.
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@JAC although I think the WiFi router may have become faulty. It’s disconnected on other devices this week too.
Surely I could swap this for a different router? Although wouldn’t this mean you still have to have the virgin router plugged in and working?
@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
@phenomlab said in Virgin Media Broadband:
@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
I did all this last week mate, I phoned them up and they said there was no issue at their end.
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@phenomlab said in Virgin Media Broadband:
@JAC Is this the Virgin Hub itself ? If yes, when was the last time this was rebooted ? These devices sometimes develop faults, and a simple reboot is enough to fix the issue - just remove the power cable, wait 5 seconds, then reconnect it.
The hub takes a few minutes to boot properly, so don’t panic if it doesn’t work immediately.
I did all this last week mate, I phoned them up and they said there was no issue at their end.
@JAC ok, but does the issue resolve itself if you reboot the hub ?
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@phenomlab said in Virgin Media Broadband:
@JAC ok, but does the issue resolve itself if you reboot the hub ?
No mate. The issue is it connects fine and then drops out and then reconnects.
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@phenomlab said in Virgin Media Broadband:
@JAC ok, but does the issue resolve itself if you reboot the hub ?
No mate. The issue is it connects fine and then drops out and then reconnects.
@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
@phenomlab said in Virgin Media Broadband:
@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
The WiFi connection just seems to drop yes mate and disconnect every now and again.
That’s certainly worth a go mate, how would I do this?
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@phenomlab said in Virgin Media Broadband:
@JAC the WiFi, or the connection as a whole ? If it’s just the WiFi you can probably change the frequency it uses as it may be clashing with something else in the house.
The WiFi connection just seems to drop yes mate and disconnect every now and again.
That’s certainly worth a go mate, how would I do this?
@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
@phenomlab said in Virgin Media Broadband:
@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
Thanks for the advice mate, it varies mate, appears to vary anyway.
I will look into this later
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@phenomlab said in Virgin Media Broadband:
@JAC does is so this for all devices, or just random ones ? If so, then it’s probably the 2.4ghz and 5ghz issue which is well documented. Essentially, the hub broadcasts one single SSID and then the device negotiates when connecting and gets either frequency depending on the type it is.
The issue here is that 5ghz excels for speed, but isn’t great for distance. 2.4ghz is the opposite - it’s slower, but has a far greater range.
Basically, what we are doing here is splitting the SSID into two meaning you then have two networks and must choose which one when connecting. If you haven’t changed the factory settings then this is fine to do - if it doesn’t work as planned, you’ll just need to reset the hub.
Thanks for the advice mate, it varies mate, appears to vary anyway.
I will look into this later
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@JAC Ok. Let me know how you get on.
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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phenomlab referenced this topic on
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@phenomlab said in Virgin Media Broadband:
@JAC Ok. Let me know how you get on.
Hi Mark,
I’ve got the new 1GB Virgin Media router and a WiFi booster (will be getting another one sent through)
in a week or two).I’m looking to get a better Power line adapter for the room upstairs, can you suggest any that will do the job just fine.
Many thanks as always
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@phenomlab said in Virgin Media Broadband:
@JAC Ok. Let me know how you get on.
Hi Mark,
I’ve got the new 1GB Virgin Media router and a WiFi booster (will be getting another one sent through)
in a week or two).I’m looking to get a better Power line adapter for the room upstairs, can you suggest any that will do the job just fine.
Many thanks as always
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
@phenomlab said in Virgin Media Broadband:
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Top man Mark,
I’m going to jump straight into the dearer ones when payday comes round.I presume they work well 🤪
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@phenomlab said in Virgin Media Broadband:
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Top man Mark,
I’m going to jump straight into the dearer ones when payday comes round.I presume they work well 🤪
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@JAC said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Top man Mark,
I’m going to jump straight into the dearer ones when payday comes round.I presume they work well 🤪
.The Shield can take more than the 100mbps that are currently connected so that’s why I’m looking to upgrade.
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@JAC said in Virgin Media Broadband:
@phenomlab said in Virgin Media Broadband:
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Top man Mark,
I’m going to jump straight into the dearer ones when payday comes round.I presume they work well 🤪
.The Shield can take more than the 100mbps that are currently connected so that’s why I’m looking to upgrade.
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@phenomlab said in Virgin Media Broadband:
@JAC These ones should be within budget I think
Or, a little more expensive, but 100% worth it (what I use)
Top man Mark,
I’m going to jump straight into the dearer ones when payday comes round.I presume they work well 🤪
.
@JAC yes, very reliable with no issues.
Mark Cutting also advises organisations as a Fractional CIO, Fractional CISO and Executive Advisor, helping boards improve technology governance, cyber resilience and executive decision making. Learn more at Gratmore Ltd
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@phenomlab said in Virgin Media Broadband:
@JAC yes, very reliable with no issues.
Thanks very much matey, will buy this in a few days and keep you updated.
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