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Virgin Media Broadband

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  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac Thanks. Very interested in the results.

    Without VPN

    IMG_20211007_192507.jpg

    With VPN

    IMG_20211007_192558.jpg

    Absolutely infuriating again, look at them slow speeds 😳😳😳😳.

    wrote on last edited by
    #10

    @jac said in Virgin Media Broadband:

    @phenomlab said in Virgin Media Broadband:

    @jac Thanks. Very interested in the results.

    Without VPN

    IMG_20211007_192507.jpg

    With VPN

    IMG_20211007_192558.jpg

    Absolutely infuriating again, look at them slow speeds 😳😳😳😳.

    Although they are coming out on Saturday,onto Virgin I go again.

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac Thanks. Very interested in the results.

    Without VPN

    IMG_20211007_192507.jpg

    With VPN

    IMG_20211007_192558.jpg

    Absolutely infuriating again, look at them slow speeds 😳😳😳😳.

    wrote on last edited by
    #11

    Just ran another test. The VPN only being 2.1 Mbps slower.

  • JAC JAC

    Just ran another test. The VPN only being 2.1 Mbps slower.

    wrote on last edited by
    #12

    @jac Yes, I’d expect a slight drop in speed because of the additional proxy (upstream) but not that much. I’m surprised that this is virgin.

  • wrote on last edited by
    #13

    @jac actually, do you have a network cable ? You should probably try the same exercise in terms of speed test with your laptop contacted 5 directly into the back of the router itself. This would eliminate any potential wi-fi related issues.

  • @jac Yes, I’d expect a slight drop in speed because of the additional proxy (upstream) but not that much. I’m surprised that this is virgin.

    wrote on last edited by
    #14

    @phenomlab said in Virgin Media Broadband:

    @jac Yes, I’d expect a slight drop in speed because of the additional proxy (upstream) but not that much. I’m surprised that this is virgin.

    I kid you not… Just ran these…

    IMG_20211007_204053.jpg

    IMG_20211007_204005.jpg

  • @jac actually, do you have a network cable ? You should probably try the same exercise in terms of speed test with your laptop contacted 5 directly into the back of the router itself. This would eliminate any potential wi-fi related issues.

    wrote on last edited by
    #15

    @phenomlab said in Virgin Media Broadband:

    @jac actually, do you have a network cable ? You should probably try the same exercise in terms of speed test with your laptop contacted 5 directly into the back of the router itself. This would eliminate any potential wi-fi related issues.

    I don’t I’m afraid matey. Virgin have no issues on their end everything is running fine they says and to wait until the engineer to come out.

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac actually, do you have a network cable ? You should probably try the same exercise in terms of speed test with your laptop contacted 5 directly into the back of the router itself. This would eliminate any potential wi-fi related issues.

    I don’t I’m afraid matey. Virgin have no issues on their end everything is running fine they says and to wait until the engineer to come out.

    wrote on last edited by phenomlab
    #16

    @jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.

    This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.

  • @jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.

    This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.

    wrote on last edited by JAC
    #17

    @phenomlab said in Virgin Media Broadband:

    @jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.

    This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.

    Ok so I’ve done a few more tests.

    Well basically I’ve stood next to the closest booster and that shows a great speed as shown below.

    Screenshot_2021-10-07-21-37-08-158_com.duckduckgo.mobile.android.jpg

    IMG_20211007_213617.jpg

    And then as soon as I get upstairs in a certain room it goes back down to 25mbps!

    IMG_20211007_213929.jpg

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac yes, they’ve tested it to the Virgin hub. If the engineer determines that the hub itself is fine, you’re on your own.

    This is why I mentioned testing with a network cable so you can eliminate WiFi related issues. Another test would be to stand close to the hub and test again. WiFi doesn’t perform too well through solid walls for example and it’s easily distorted by overhead lighting.

    Ok so I’ve done a few more tests.

    Well basically I’ve stood next to the closest booster and that shows a great speed as shown below.

    Screenshot_2021-10-07-21-37-08-158_com.duckduckgo.mobile.android.jpg

    IMG_20211007_213617.jpg

    And then as soon as I get upstairs in a certain room it goes back down to 25mbps!

    IMG_20211007_213929.jpg

    wrote on last edited by
    #18

    @jac Yep. That’s an issue inside your house then mate 🙂 I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ?

  • wrote on last edited by
    #19

    Here’s my speed test from home - Cat 6 cabling

    8cb406f4-518d-4b29-b048-3fe1d3e222e2-image.png

  • @jac Yep. That’s an issue inside your house then mate 🙂 I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ?

    wrote on last edited by
    #20

    @phenomlab said in Virgin Media Broadband:

    @jac Yep. That’s an issue inside your house then mate 🙂 I fully expected this to be the case. You may have to replace that booster. Do you know if it operates on 2.4Ghz or 5 ?

    180mbps was with the VPN.

    It’s this one displayed here - https://www.virginmedia.com/help/virgin-media-booster-troubleshooting

    I’m not sure on the frequency mate, I can look tomorrow if that helps?

    The real issue is I don’t want a booster in the bedroom that’s why it’s in a different room what I would have thought would be close enough.

  • Here’s my speed test from home - Cat 6 cabling

    8cb406f4-518d-4b29-b048-3fe1d3e222e2-image.png

    wrote on last edited by
    #21

    @phenomlab said in Virgin Media Broadband:

    Here’s my speed test from home - Cat 6 cabling

    8cb406f4-518d-4b29-b048-3fe1d3e222e2-image.png

    Wow!!

    How on earth did you get them speeds 😳😳😳😳😳😳😳😳

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    Here’s my speed test from home - Cat 6 cabling

    8cb406f4-518d-4b29-b048-3fe1d3e222e2-image.png

    Wow!!

    How on earth did you get them speeds 😳😳😳😳😳😳😳😳

    wrote on last edited by
    #22

    @jac Because I have the 380mbps package 🤭

  • @jac Because I have the 380mbps package 🤭

    wrote on last edited by
    #23

    @phenomlab said in Virgin Media Broadband:

    @jac Because I have the 380mbps package 🤭

    What I mean is have you just got the regular Virgin Hub? I have 256 mbps mate and it doesn’t work as you’ve seen 😉.

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac Because I have the 380mbps package 🤭

    What I mean is have you just got the regular Virgin Hub? I have 256 mbps mate and it doesn’t work as you’ve seen 😉.

    wrote on last edited by
    #24

    @jac Yes, I do

  • @jac Because I have the 380mbps package 🤭

    wrote on last edited by
    #25

    @phenomlab said in Virgin Media Broadband:

    @jac Because I have the 380mbps package 🤭

    We talked about this a while ago but I need to definitely invest in a different hub.

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac Because I have the 380mbps package 🤭

    We talked about this a while ago but I need to definitely invest in a different hub.

    wrote on last edited by
    #26

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

  • @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    wrote on last edited by
    #27

    @phenomlab said in Virgin Media Broadband:

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

  • JAC JAC

    @phenomlab said in Virgin Media Broadband:

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

    wrote on last edited by
    #28

    @jac said in Virgin Media Broadband:

    @phenomlab said in Virgin Media Broadband:

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

    Exactly the same as mine

  • @jac said in Virgin Media Broadband:

    @phenomlab said in Virgin Media Broadband:

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

    Exactly the same as mine

    wrote on last edited by
    #29

    @phenomlab said in Virgin Media Broadband:

    @jac said in Virgin Media Broadband:

    @phenomlab said in Virgin Media Broadband:

    @jac Can you send a picture of what your existing hub looks like ? Wondering if mine is next generation.

    https://www.ispreview.co.uk/wp-content/uploads/2020/08/nggallery_import/virgin_media_superhub_3_router.jpg

    Exactly the same as mine

    Like you say mate something is definitely wrong. The Hub 4 is only for 1Gb customers so there’s no chance of a new box, maybe a replacement box but it is probably worth it in my case to invest in something.

    Bizarre, now I’m back from work, I’ve come upstairs to test again and only getting just over 6mbps!!!


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